Archive for the ‘ Product Support ’ Category


Symantec Endpoint Cloud Protection

Written by admin
September 29th, 2011

Symantec Endpoint on the cloud, this is a great idea. Firstly you always have the latest version of Symantec top class antivirus software and secondly your don’t have to worry about the overhead of the Management Console on a sever or workstation. Imagine you have a server with a third part mission critical system running on it, you don’t have a dedicated IT support engineer. You think about putting the Management Console on the server but the third party support team are against it as it may impact the mission critical software.

Simple use Symantec Endpoint Cloud, no management software. Control it from anywhere.

 

Seagate Black Armor NAS Range Storage Servers

Written by admin
June 27th, 2011

Drobo Data Storage Array at Purconn IT Services

Written by admin
January 18th, 2011

Presenting the Drobo range of data storage array which is increasingly becomeing the industries choice for “Network Attached Storage”.

Easy to deploy.

Cost affective.

And simple to manage.

For more contact us at tom@purconn.net

Error 1327.Invalid Drive in Windows 7

Written by admin
November 21st, 2010

This is a perplexing error when first encountered. It usually displays during an installation of software, while the software in question checks the drive allocations on the PC it will through this error. “Error 1327.Invalid Drive: *:” where “*” is the drive letter it has an issue with. This error only occurs on PCs that have had the personal folders remapped or changed. For instance if I change the Documents folder of a given user to point to a server location for backup purposes then this drive letter will cause the error.

You need to either remap the location to its original location or change a registry key.

1. Click Start, type regedit and press Enter.
2. Go to the following location:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

And

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

3. Check if the drive letter in question is listed and change it for an available drive letter.

Now try installing the application.

Avast Antivirus now available at Purconn IT Services

Written by admin
November 16th, 2010

You may or may not have heard of Avast Antivirus software or may have used the free reduced features version on your Home PC. Now for  the total protection of the Avast rang of business solutions. Purconn IT Services have partnered with Avast to offer our clients an alternative to the slow and cumbersome regular antivirus packages out there.

Some Antivirus software is so heavy on system resources that your PC becomes unusable and you think you would be better off without it. Why not switch to Avast Pro or Avast Internet Security which offer excellent protection from today’s threats without killing your PC.

Icons Disappearing in Windows 7

Written by admin
November 10th, 2010

I have recently come across this issue on two occasions. Both were new installations of Windows 7 Pro and were on corporate networks. Once installed and running for a few weeks I was informed that some icons were disappearing and required to be reconfigured. They were all icons that were added like shortcuts to mapped drives and programs located on servers. After going through the possible causes and trawling the Internet I found this solution which for now seems to work.

Run “regedit”

  1. Go toHKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer
  2. Change “Max Cached Icons” to 10000 or more. Upper and Lowercase SENSITIVE!
  3. If it doesn’t exist create it as new “string”
  4. Reboot

After that

  1. Go to”C:\Users\[Username]\AppData\Local
  2. Delete IconCache.db
  3. Reboot again

On-line Backup With Mozy and Purconn IT Services

Written by admin
October 6th, 2010

Purconn IT Services are proud to offer On-Line Backup with the world number one provider of on-line backup. Securely and automatically backup your data to an off site facility and relax in the knowledge that you are protected against disaster or loss of data. We can backup Exchange Servers to protect your e-mails and File servers for your critical data. With a number of restoration options you will be back up and running in the shortest possible time.

Toshiba Portege Ultra Mobile Laptop

Written by admin
September 22nd, 2010

This is the lightest full function laptop Thosiba have ever made, with its Magnesium body and sleek design it looks a million dollars.

New cooling technology and full voltage Intel processors give performance to run todays demanding applications.

For more is video above.

Any of you still running Server 2003; and thats a lot of you may have come across this issue with the Exchange 2003 Server, where the database file size reaches it limit 19Gb. The Mailbox Store will dismount and although you can remount it, it will dismount again a short while later. You can increase the limit size by adjusting the registry as below.

1. Backup the registry, to find out how visit here http://support.microsoft.com/kb/322756/

2. Open Regedit .

3. Find the following subkey HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\Server name\Private-Mailbox Store GUID

4.On the Edit menu, point to New, and then click DWORD Value

5. In the New Value box type ” Database Size Limit in Gb ” and press Enter

6. Right-click Database Size Limit in Gb, and then click Modify

7. Click Decimal, and then type an integer from 1 to 75 in the Value data box.
Note These integer values represent the maximum size of the database in gigabytes (GB). For example, a value of 75 represents a database that has a maximum size of 75 GB.
8. Click OK, and then exit Registry Editor.
9. Restart the Microsoft Exchange Information Store service. To do this, follow these steps:
10.Click Start, click Run, type cmd, and then click OK.

At the command prompt, type the following command, and then press ENTER:

net stop msexchangeis
After the Microsoft Exchange Information Store service has stopped successfully, type the following command, and then press ENTER:
net start msexchangeis

Examine the Application log to verify that the database size has been set successfully. To do this, follow these steps:
Click Start, click Run, type eventvwr, and then click OK.
In the Event Viewer tool, click Application.
Double-click event ID 1216 to verify that the database size has been set successfully.

Internet Explorer not opening or when clicked

Written by admin
February 28th, 2010

Recently I have been coming across a lot of PCs that when you double click Internet Explorer 8 it fails to open or hangs after opening, normally I would reset it back to default settings to eliminate any add-0n issues but this has no affect. I tracked it down to Google Desktop which was common to all of these PCs, once I un-installed it Internet Explorer work fine. I can only imagine it is something to do with an update to Internet Explorer as it has only come to light recently, in my experience anyway.

I recently had a question from a client of ours in relation to the “Out Of Office” feature in Outlook 2007. When they attempted to enable it an error stating that ” Your Out Of Office Settings Cannot be Displayed, Because the Server is currently unavailable. Try again later.” Knowing this not to be the case I accessed Outlook Web Access and enabled the Out Of Office for the client. After I checked this with out I found it was a known issue and occurred if Microsoft Framework 3.5 SP1 has been installed on the server.

A hotfix is available at the following link http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=952883&kbln=en-us

Windows Server 2008 Small Business Edition

Written by admin
August 20th, 2009

logo-ms-SmBizSrvr-280wAs the name implies Microsoft’s latest Sever operating system has been around for a while, but you would be hard to find it anywhere as it hasn’t been adopted by many as a replacement to Server2003, which is still the most common Server platform you will see in industry today.

The Server 2008 Small Business Edition requires 4GB of ram as a minimum as Exchange 2007 can place a heavy workload on the system.

Is it worth the extra money and time learning the new quirk’s of the system or should you stick to Windows Server2003 ?. The easy answer is no, if you are a small business and don’t have a specific requirement for some of the new features of Server 2008, Server2003 is perfect for you the new Server2008 has nothing that you can’t do without and isn’t that impressive on the performance stakes to warrant any upgrade. Microsoft will probably try to force everyone to switch eventual by not shipping Server2003 to Vendors to put on new Servers so it will be Server2008 or nothing but until then Server2003 may live on.

Symantec Endpoint Protection Small Business Edition

Written by admin
August 19th, 2009

Symantec Endpoint Protection Small Business Edition provides easy to use, enterprise-level protection that optimizes performance and system resources so small businesses can get up and running quickly. The simple management capabilities, and pre-configured settings make it ‘ready-to-go’ so you can focus on running and growing your business rather than worry about security.

Thats enough of the hype from Symantec dose it do what it says it dose, in a word YES. The most important thing to remember is to configure exclusions for any software that can’t handle being scanned on access, this applies to all anti-virus products and will most likely affect accounts software Sage and the like. I would recommend Symantec Endpoint to any small to medium business

To get Data Sheet on Symantec Endpoint Protection Small Business Edition click on link below:

http://eval.symantec.com/mktginfo/enterprise/fact_sheets/b-datasheet_sep_sbe.en-us.pdf